Returns & Exchanges

RETURN POLICY:

• Sale items are final sale and may not be returned.
• Merchandise must be returned within 14 days.
• Merchandise must not be worn, altered, or washed.
• Merchandise must have all tags attached and be returned in its original packaging.
• Merchandise may only be returned for store credit.
• If you are unsure whether your purchase is within the 14-day return period, please contact us before sending or bringing in your return. We will be happy to verify your purchase date and return eligibility. Proof of purchase is required for all returns.
• Please note: Shipping and handling charges are nonrefundable. The customer is responsible for return shipping costs unless the item received was damaged or incorrect.

STORE CREDIT & PROCESSING TIME:

If your return arrives at His Essentials & Co. within the 14-day return period and meets all return requirements, store credit will be issued within three business days. You will receive an email containing your store credit information at the email address used to place the order. Returns received after the 14-day return period will not be accepted and will be returned to the customer at the customer’s expense. Original shipping charges are nonrefundable.

NEED A DIFFERENT SIZE OR COLOR?

We purchase merchandise in small, limited runs, so your desired item may be out of stock by the time we receive your return. To serve you most efficiently, we do not offer direct merchandise exchanges. To get the correct size or color, simply place a new order. Once we receive and approve your return, store credit will be issued according to the policy above.